Information We Collect

coradynvalis collects information to provide better services to our users. We gather information in several ways, depending on how you interact with our platform and services.

We only collect information that's necessary to provide our services or as required by South African law. You have control over much of the information we collect, and we'll always be transparent about what we're gathering and why.

How We Use Your Information

Your information helps us deliver personalized educational experiences and improve our services. Here's specifically how we use different types of data:

Service Delivery: We use your personal information to enroll you in programs, send course materials, track your progress, and provide customer support. This includes sending important updates about your enrollment status or changes to course schedules.

Communication: With your consent, we'll send educational content, program updates, and information about new learning opportunities. You can opt out of marketing communications at any time while still receiving essential service-related messages.

Platform Improvement: Usage data helps us understand which features are most valuable, identify technical issues, and develop new educational tools. This analysis is typically done with aggregated, non-personally identifiable data.

Legal Compliance: In some cases, we process your information to comply with South African financial education regulations, tax requirements, or to respond to legal requests from authorities.

We never sell your personal information to third parties. Any data processing beyond these purposes requires your explicit consent, and you can withdraw that consent at any time through your account settings or by contacting us directly.

Your Rights and Choices

Under South African data protection laws, including the Protection of Personal Information Act (POPIA), you have significant rights regarding your personal information:

How to Exercise Your Rights: To exercise any of these rights, email us at info@coradynvalis.com with "Privacy Request" in the subject line. Include your full name, account email, and specific request details. We'll respond within 30 days and may need to verify your identity before processing certain requests.

If you're not satisfied with how we handle your privacy concerns, you have the right to lodge a complaint with the Information Regulator of South Africa. However, we encourage you to contact us first so we can address your concerns directly.

Data Security and Protection

Protecting your personal information is a top priority. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Our security measures are regularly reviewed and updated to address emerging threats. We also provide security guidance to help you protect your account, including recommendations for strong passwords and recognizing phishing attempts.

In the unlikely event of a data breach that poses a risk to your privacy, we'll notify you and relevant authorities as required by South African law, typically within 72 hours of discovering the incident.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and protect our legitimate interests.

When retention periods expire, we securely delete or anonymize your personal information using industry-standard data destruction methods. You can request early deletion of your data, though this may affect our ability to provide certain services or comply with legal requirements.

Some information may be retained longer if required by law, for legal proceedings, or to protect against fraud. We'll inform you if extended retention is necessary and provide the specific legal basis for keeping your information.

International Data Transfers

coradynvalis primarily processes and stores data within South Africa. However, some of our service providers and technology partners may process your information in other countries to support our operations.

When we transfer personal information outside South Africa, we ensure adequate protection through:

We regularly review our international data processing arrangements to ensure they continue meeting South African privacy requirements. You can request information about specific countries where your data is processed by contacting our privacy team.

If you have concerns about international data transfers, you can object to this processing. However, this may limit our ability to provide certain services that depend on these transfers.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how you interact with our content.

Essential Cookies: These are necessary for basic website functionality, including maintaining your login session, remembering your privacy preferences, and ensuring secure connections. These cookies cannot be disabled without affecting site functionality.

Analytics Cookies: With your consent, we use analytics tools to understand website traffic patterns, popular content, and user behavior. This helps us improve our educational content and user experience. These cookies collect aggregated, non-personally identifiable information.

Preference Cookies: These remember your settings and preferences, such as language selection, course bookmarks, and customized dashboard layouts, to provide a more personalized experience.

You can manage cookie preferences through your browser settings or our cookie preference center. Blocking certain cookies may affect website functionality, but you'll always have access to essential features and content.

We don't use advertising cookies or share cookie data with advertising networks. Our tracking technologies are focused solely on improving educational delivery and user experience.

Third-Party Services and Integrations

To provide comprehensive educational services, coradynvalis works with carefully selected third-party providers. These partnerships help us deliver features like payment processing, email communications, and learning analytics.

Our key third-party categories include:

All third-party partners must meet our privacy and security standards through contractual agreements. We conduct regular reviews of their practices and limit data sharing to what's necessary for service delivery.

If you have questions about specific third-party integrations or want to limit certain data sharing, contact our privacy team. We'll provide details about our partnerships and work with you to address any concerns while maintaining service quality.

Updates to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through multiple channels to ensure you're informed.

Notification Methods: Major policy changes will be communicated via email to your registered address, prominent website notices, and in-platform notifications when you log into your account. We'll provide at least 30 days' notice before implementing changes that affect how we use your personal information.

The "Last Updated" date at the top of this policy indicates when changes were last made. Minor updates, such as clarifications or contact information changes, may not trigger separate notifications but will be reflected in the updated date.

If you disagree with policy changes, you can contact us to discuss your concerns or exercise your right to withdraw consent for certain data processing activities. Continued use of our services after the notice period indicates acceptance of the updated terms.

We maintain archived versions of previous privacy policies for reference. If you need information about how your data was handled under previous policy versions, we can provide relevant details upon request.